Maine Eye Center
About Maine Eye Center:
Maine Eye Center’s vision is to be the preferred regional ophthalmology practice for comprehensive medical and surgical eye care. Our mission is to consistently provide high quality eye care and outcomes through excellent service, exceptional doctors, staff, and state of the art technology.
Maine Eye Center Core Values include: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
Description of Responsibilities:
The Patient Service Specialist is the first person a patient meets and is responsible for greeting patients, collecting demographic information, instructing and directing patients at the central check-in station, and providing a warm and inviting atmosphere for all who enter the practice. This position generally works normal business hours Monday-Friday 8:00 a.m. – 5:00 p.m. Flexibility in schedule is needed from time to time in order to meet business goals and provide exceptional patient service.
Responsibilities include and are not limited to:
- Establishing and maintaining effective working relationships with patients, employees, and the public
- Operating computer, photocopier, and fax machine
- Providing administrative support to practice operations
- Communicating professionally with internal and external contacts and patients
- Using knowledge of insurance and referral requirements to accomplish daily tasks
- Consistently providing exceptional customer service
- Using knowledge of POAs and Guardianship to perform duties
- Using proper grammar, spelling, and punctuation to type patient information and messages for physicians and staff
- Other duties as assigned by supervisor
- Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
- Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
- Ability to communicate and speak clearly and concisely.
- Exceptional customer service skills
- Ability to exercise judgement, initiative, and possess problem-solving skills.
- Professional communication with internal and external contact and patients.
- Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.
Minimum of one year of administrative experience. Clear and concise verbal and written communication skills are required. Good judgment, initiative, and problem-solving skills are necessary. Attention to detail and accuracy in a fast-paced, multi-tasking environment is essential.
High school diploma or equivalent is required.
Required Licenses / Certifications:
Typical Working Conditions:
Work is performed in an office environment. Involves frequent patient contact both in person and over the phone along with contact with physicians and staff. Work may be frequently fast paced, and contact may be dealing with a variety of patient personalities. Possess ability to work in a team environment as well as ability to accept constructive criticism from supervisors and physicians. Occasional overtime or evening work may be requested.
Typical Physical Demands:
Requires normal range of vision and hearing for telephone and patient contact when scheduling surgery. Work may require sitting and viewing computer terminal for extended periods of time. Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment. It is necessary to be able to handle multiple phone calls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Psychological Demands (in a usual workday):
Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and can consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.